Return & Refund Policy
At SkSolution Health, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Please review our return and refund policy below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Items must be returned within 14 days of delivery.
- The item must be unused, unopened, and in the same condition that you received it.
- It must be in the original packaging, with all labels intact.
- Proof of purchase (order number or receipt) is required.
2. Non-Returnable Items
Please note that we do not accept returns for the following items:
- Opened or used health and personal care products
- Perishable goods such as supplements or consumables
- Gift cards or downloadable digital products
- Sale or clearance items (unless damaged or defective)
3. How to Initiate a Return
To request a return, contact our customer support team at info@sksolutions.uk with your order number and the reason for return. Our team will guide you through the return process and provide the return address.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be issued to your original payment method.
- Please allow 5–10 business days for the refund to reflect in your account.
Shipping costs are non-refundable unless the return is due to our error (e.g. wrong or defective item).
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please email us at info@sksolutions.uk.
6. Return Shipping
You will be responsible for paying the shipping costs for returning your item unless the product was received damaged, defective, or incorrect.
7. Contact Us
If you have any questions about your return or refund, our support team is here to assist you:
- Email: info@sksolutions.uk
- Contact number: +447884767207
- Address:85 Great Portland Street,London,England,W1W7LT
